We offer store credit or exchange when you process your return request within 14 days of receiving your order. Items received as gifts may be exchanged for another item of equal or greater value.
Item(s) must be unworn and returned unused and in original condition and with all respective tags & packaging/pouches enclosed.
Exchanges will be subject to shipping charges.
A Return Authorization (RA) # must be obtained before returning any item(s).
To activate a return, you will be required to email us for approval and to receive your RA #, please forward the email receipt you received after your purchase to firstname.lastname@example.org. Azenya Designs reserves the right to deny a refund of the merchandise if it does not meet our return policy. We will notify you of the approval or rejection of your return. No Returns are accepted without approval and an RA Number.
Please make sure the RA# is written clearly on the outside of the package and send to:
171 Charlesworth Rd,
Salt Spring Island, V8K2J7
For your security, please send merchandise back via a traceable carrier and in a well-padded box or envelope. Azenya Designs is not responsible for items damaged or lost in transit.
If in the event you should receive the wrong item or it arrives damaged, we will gladly replace the item and take care of all additional shipping charges related to the return. Please contact us within 7 days of the receipt of your damaged package. If at the time of return we are unable to replace or exchange the product we will issue you a refund or produce a new piece (may take 4-6 weeks).
Please note all sale items are FINAL SALE. We do not accept returns or exchanges on these pieces.
All items are quality checked and very occasionally there may be a fault we didn't find. We will replace any manufacturing fault at no cost within 2 months of the purchase date. Manufacturing faults do not include:
Wear and tear including misshapen rings, Damage from negligence and improper care, Work undertaken by other jewelers; including resizing, Broken chains, claws or prongs, Plating that has worn off.
Chipped, cracked or broken stones will be evaluated on a case by case basis. We try to select stones with the greatest integrity, but we cannot guarantee repair or replacement of a stone if damage has occurred based on wear and tear.
All pieces come with care instruction information that should be followed. All pieces are meant to be treated with care.